Skopje, Switzerland Remote (Global)

Proton is hiring a Spam and Abuse Analyst (MSA)

About the Role

The Spam and Abuse Analyst plays a key role in maintaining system integrity by actively monitoring production environments and identifying patterns of misuse. You'll analyze data to detect spam and abusive behavior, then implement rule-based responses to mitigate current and future risks.

Key Responsibilities

  • Continuously observe system performance and respond to incidents across all MSA platforms
  • Analyze electronic communications and behavioral data to detect anomalies and abuse trends
  • Design and deploy rules to counteract spam and policy violations
  • Provide actionable feedback to software and machine learning teams to enhance detection systems
  • Support planning, development, and quality assurance processes with product and project coordination
  • Write Python scripts to automate analysis and enable advanced response capabilities

Qualifications

Candidates should demonstrate strong problem-solving abilities and experience interpreting data, particularly in areas like fraud detection or messaging systems. Fluency in English is essential for clear communication. The role demands adaptability in a high-velocity setting.

Technical proficiency in Python is a plus. Applicants from Skopje must be available for second shift (2:00 PM – 10:00 PM CEST), while those in Taipei will work standard daytime hours.

Work Environment

This position supports remote work across multiple global locations with flexible scheduling. The team values transparency, collaboration, and mission-driven thinking. You'll work alongside engineers and analysts in a culture that prioritizes integrity, open-source principles, and collective accountability.

Benefits

  • Remote work flexibility
  • Flexible hours
  • Learning and development support
  • Equity participation
  • Parental leave and vacation support
  • Occasional refreshments when working on-site
  • Team events and community-building activities
Required Skills
Pythondata analysisanomaly detectionfraud preventionlogical reasoninganalytical skillsEnglish communicationfast-paced environmentspam analysisabuse detection Pythondata analysisanomaly detectionfraud preventionlogical reasoninganalytical skillsEnglish communicationfast-paced environmentspam analysisabuse detection
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About company
Proton

Proton is a privacy-focused technology company that provides end-to-end encrypted services to protect users' digital lives. Founded to empower individuals with privacy and freedom online, Proton offers a suite of secure products including email, calendar, VPN, cloud storage, password management, and video conferencing.

Used by over 100 million people and organizations, Proton’s services are built on a foundation of zero-access encryption, open-source code, and independent security audits. The company is committed to transparency, community-driven development, and defending digital rights globally.

Headquartered in Switzerland, Proton operates under one of the world’s strongest privacy laws and is structured as a non-profit foundation to ensure its mission remains user-first.

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Job Details
Department MSA
Category security
Posted 10 days ago