Responsibilities
- Analyze, define, and document business requirements on assigned work streams.
- Facilitate planning sessions to draft diagrams representing project context, solution design, and process flows.
- Translate clinical and operational needs into clear and actionable business requirements for Product, Engineering and Service Operations teams.
- Serve as a systems subject matter expert (SME) and partner with project stakeholders to determine appropriate solutions.
- Identify gaps in business functions and processes; review alternatives with business partners to determine optimal solutions.
- Document use cases, process flows, and detailed requirements through stakeholder interviews and collaboration with Product Management.
- Formalize and standardize the business analysis process for the Care Delivery team.
- Conduct feasibility analysis to determine business and technology benefit of proposed solutions.
- Lead user story review meetings with Product and Technology partners as needed.
- Develop user acceptance test (UAT) plans to ensure fulfillment of requirements and participate in testing activities.
- Partner with clinical, operations, product, technology, and analytics teams to align on solution design and delivery.
- Act as a trusted advisor to Care Delivery leaders on process design and system enablement.
- Support structured decision-making through clear documentation, data-informed analysis, and stakeholder alignment.
Requirements
- Bachelor’s degree
- Minimum of 5 years of experience in business analysis experience.
- Minimum of 3 years experience in healthcare and/or insurance setting
- Demonstrated ability to operate in a fast-moving, evolving environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Proven ability to manage multiple priorities with strong attention to detail.
- Excellent written and verbal communication skills, including the ability to present ideas clearly to diverse audiences.
- Experience facilitating workshops, planning sessions, or stakeholder meetings.
- Commitment to deadlines with a strong sense of urgency.
Nice to Have
- Familiarity with virtual care workflows, care coordination, or clinical operations.
- CCBA or CBAP certification.
- Business Process Solutions experience.
- 3+ years experience with: Miro, Lucid, or Visio
- JIRA and Confluence
- SQL, Tableau, Power BI, or Looker.
- Experience with EHRs, CRM tools, or care platforms.
Benefits
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 13 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
- corporate bonus program or a sales incentive (target included in OTE)
- stock options
Additional Information
- As a remote position, the salary range for this role is: $100,000 - $120,000 USD
- Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
