LangChain is seeking a Senior Customer Engineer to accelerate developer success and de-risk enterprise adoption of our platform. As a founding member of this team, you will act as a trusted technical advisor to our users, blending deep technical expertise with a passion for education and enablement.
What You'll Do
- Develop and deliver scalable frameworks to onboard new customers, including technical tutorials, best-practice guides, and reference implementations.
- Lead hands-on onboarding engagements for enterprise customers, guiding them through initial setup and the implementation of their first projects.
- Design and run interactive workshops, virtual training sessions, and hackathons to accelerate learning across different user personas.
- Act as the voice of the new user, synthesizing feedback to inform the product roadmap and collaborating with Product and Engineering teams.
- Partner with Sales and Deployed Engineering to define enablement strategies for prospective customers.
- Serve as a trusted technical advisor and LangChain expert, helping customers architect robust, scalable, and effective AI applications.
What We're Looking For
- 5+ years of experience in a technical, customer-facing role such as Training, Developer Advocate, Customer Success Engineer, or Implementation Consultant.
- Proven software engineering experience with strong proficiency in Python and a deep, practical understanding of the modern AI/LLM stack.
- Hands-on experience building and deploying applications using LangChain or similar LLM frameworks.
- Demonstrated ability to create high-quality technical content, including written tutorials, documentation, and video guides.
- Exceptional presentation and communication skills, with the ability to explain complex technical concepts to diverse audiences.
- A deep empathy for the developer experience and a passion for teaching, mentoring, and helping others solve technical problems.
- Ability to operate independently in a fast-paced, ambiguous environment and manage multiple projects simultaneously.
Nice to Have
- Experience designing and delivering technical training programs, workshops, or webinars.
Technical Stack
- Python
- LangChain
- Modern AI/LLM stack
Team & Environment
You will be a founding member of the Customer Engineering team.
