Responsibilities

Guide customers through onboarding, implementation, launch, optimization, and scaling, serving as their primary technical advisor and trusted partner.
Lead technical discovery workshops to assess business objectives, workflows, integration needs, and system limitations.
Convert customer requirements into effective solution designs and actionable implementation strategies.
Serve as a technical point of contact during onboarding, validation, optimization, and go-live phases.
Explain complex technical topics clearly to both technical and non-technical audiences.
Evaluate customer solution designs, workflows, and integration methods, offering recommendations based on industry and platform best practices.
Assist customers in configuring, testing, and validating solutions using platform tools and APIs.
Deliver technical consultation and guidance during proof-of-concept initiatives and billable professional services engagements.
Proactively identify technical obstacles, dependencies, and risks, and lead efforts to resolve them.
Collaborate with engineering and product teams to communicate customer needs, address product gaps, and manage escalations.
Support resolution of customer issues in coordination with customer success and technical support teams.
Assist in defining project scope, estimating effort, and planning delivery timelines.
Maintain detailed project records, implementation notes, and customer progress updates.
Monitor engagement milestones, progress, and outcomes to ensure timely delivery.
Enhance delivery efficiency by developing templates, playbooks, and reusable technical resources.
Work closely with sales, marketing, customer success, support, product, and engineering functions.
Support training and enablement initiatives for internal teams and external partners.
Share technical insights and customer feedback across the organization to inform improvements.
Contribute to initiatives that improve service quality and operational effectiveness.
Provide input on product development based on real-world customer and deployment experiences.

Benefits

Competitive commission structure
Equity offering aligned with company growth and stage

Compensation

Final pay will vary based on experience, skills, and performance during hiring.

Work Arrangement

Remote (Worldwide)

Team

Collaborative environment working across technical, customer-facing, and product teams.

Other

Compensation is determined by individual qualifications and performance during the hiring process.
Offer factors include depth of experience, demonstrated abilities, and history of results in enterprise technology roles.
The company provides a competitive commission plan and equity package consistent with its growth phase.
Employment eligibility requires location in a jurisdiction where the company is registered as an employer.
Visa sponsorship may not be available for certain remote positions.
Candidates should be prepared to discuss specific examples of past projects, including objectives, rationale, and execution approaches during interviews.

Visa sponsorship is not guaranteed and may not be available in all remote locations.