Own the voice and content foundations for Abridge's AI — building standards, style guides, and principles that govern communication across product, marketing, education, and brand
Work directly with ML researchers and model teams to embed content standards into training and fine-tuning, not just documentation
Translate the complexity of clinical workflows, billing codes, and AI-generated output into language that clinicians trust and patients can actually use
Define content standards for two very different audiences: clinicians who need accuracy and speed, and patients who need clarity and reassurance
Partner with product, design, and engineering to advocate for content quality at every stage of the product lifecycle — from model behavior to the last word of a patient visit summary
Establish the craft and practice of content design at Abridge, raising the bar for how the team thinks and talks about language

8+ years of experience in content design, UX writing, or a closely related discipline, with a portfolio that spans enterprise and consumer or patient-facing products
Demonstrated experience building AI style guides and writing content standards that shape model behavior — not just surface copy
A working understanding of how LLMs are trained; you know the difference between pre-training and post-training and how that affects the way you do your job
A track record of making highly technical concepts feel clear, honest, and human — without softening the truth or adding gloss
The range to write for a cardiologist reviewing a SOAP note and a patient reading their first-ever visit summary — and know exactly what each one needs

Background in enterprise and consumer products
Background collaborating with RLHF or fine-tuning teams on tone and behavioral guidelines
Experience scaling content systems across enterprise partners or complex, multi-stakeholder environments

14 paid holidays
Flexible PTO for salaried employees
Accrued time off for hourly employees
Medical, Dental, and Vision coverage for all full-time employees and their families
Generous HSA Contribution if you choose a High Deductible Health Plan
Generous paid parental leave for all full-time employees
Resources and financial support to help you build your family
401(k) matching
Personal device allowance with tax-free funds for personal device usage
Access to Flexible Spending Accounts (FSA) and Commuter Benefits
Monthly contributions for fitness, professional development, coworking, and more
Dedicated access to therapy and coaching to help you reach your goals
Paid Sabbatical Leave after 5 years of employment
Competitive compensation and equity grants for full time employees

Hybrid — San Francisco, New York, Pittsburgh

Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability
Reasonable accommodations are provided throughout the interview process
Abridge will never ask for financial information or payment, or personal information such as bank account number or social security number during the job application or interview process
Any emails from the Abridge recruiting team will come from an @abridge.com email address

Abridge is hiring a Staff Content Designer, Model UX