Family Resource Home Care is hiring a Staffing Coordinator to ensure clients reliably receive the care they need while helping caregivers achieve consistent schedules. In this remote role, you will be responsible for strategic scheduling and real-time decision-making, acting as the vital liaison between our caregivers, clients, and branch teams.
What You'll Do
- Review caregiver preferences using our Point-of-Care software.
- Strategically match client needs and open shifts with caregivers based on preferences and client attributes.
- Optimize scheduling by analyzing data to maximize coverage and ensure client satisfaction.
- Coordinate as a liaison between caregivers, clients, and branch staff.
- Communicate in real-time to notify branch staff of client complaints, concerns, or scheduling changes.
- Maintain documentation by recording all interactions and updates in the scheduling system.
- Provide feedback to branch leadership on performance, attendance, and client feedback.
- Support inbound calls to assist customer service when needed.
What We're Looking For
- At least 1 year of experience in healthcare-related scheduling, data entry, or direct patient care.
- A High School Diploma.
- Strong analytical and problem-solving skills.
- Exceptional communication and customer service abilities.
- Attention to detail and ability to manage multiple priorities.
- Technical proficiency with scheduling software and reporting systems.
- Fluent spoken and written English.
- Quiet, distraction-free home workspace.
- Willingness to work rotating shifts, including evenings and weekends.
- Must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona, or Pennsylvania.
Nice to Have
- Associate's Degree.
- Experience in a call center or remote customer support role.
- Background in home care, healthcare staffing, or caregiving.
- Strong computer literacy.
Technical Stack
- Point-of-Care software
- Scheduling software
- Reporting systems
Team & Environment
You will act as a liaison between caregivers, clients, and branch staff, reporting directly to branch leadership.
Benefits & Compensation
- WFH Opportunity.
- Medical, Dental, and Vision insurance options.
- 401(k) with 4% employer match.
- Company-paid Life and AD&D insurance.
- 3 weeks PTO accrued in first year.
- 11 Paid Holidays.
- Paid training and all equipment provided.
Work Mode
This is a fully remote position. Candidates must reside and work from one of the following eligible states: Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona, or Pennsylvania.
Family Resource Home Care is an award-winning team passionate about improving lives and supporting frontline caregivers. We are an equal opportunity employer.
