Horizon3.ai is hiring a Systems Operations Administrator, Pre-Sales

Responsibilities

• Act as administrator and technical expert for pre-sales systems and top-of-funnel tools, including Chili Piper, Salesforce, LinkedIn Sales Navigator, Lusha, ZoomInfo, and similar platforms
• Manage and enhance lead routing, account routing, territory assignment support, and related logic to ensure speed, accuracy, and compliance with go-to-market operating rules
• Set up new Salesforce users and provide access across the pre-sales and prospecting technology stack
• Collaborate closely with Marketing Operations on top-of-funnel programs, campaign workflows, handoff processes, and related projects
• Assist in designing and maintaining end-to-end pre-sales workflows covering lead capture, qualification, routing, account assignment, outreach readiness, and pipeline handoff
• Monitor and enhance data quality, workflow reliability, and operational consistency in inbound and outbound prospecting processes
• Uphold administration standards, documentation, governance practices, and support procedures for pre-sales systems
• Resolve routing issues, user setup problems, and workflow gaps, ensuring timely solutions with clear communication to stakeholders
• Identify opportunities to leverage automation and AI for improving operational efficiency, reducing manual tasks, and scaling top-of-funnel processes
• Assess and optimize integrations between pre-sales systems and the broader go-to-market technology ecosystem
• Serve as a trusted daily partner to go-to-market stakeholders for systems support, process improvements, and operational scalability

Requirements

• Minimum three years of experience in Revenue Operations, Sales Operations, Business Systems, Marketing Operations support, or go-to-market Systems roles
• Substantial Salesforce administration experience, including user setup, workflows, reporting, dashboards, and process assistance
• Hands-on experience administering Chili Piper and managing lead/account routing logic in a high-growth setting
• Proven expertise with top-of-funnel tools such as LinkedIn Sales Navigator, Lusha, ZoomInfo, and similar prospecting or enrichment platforms
• Strong grasp of pre-sales business processes, including lead management, routing, handoff workflows, account ownership support, and pipeline creation
• Experience collaborating closely with Marketing Operations on demand generation or funnel-management initiatives
• Strong project coordination and stakeholder management abilities
• Capability to diagnose operational issues and translate business needs into practical systems enhancements
• Strong analytical and problem-solving skills with a focus on measurable business outcomes
• Clear, practical application of AI to address complex operational and systems challenges
• Excellent documentation, communication, and change-management skills

Benefits

• Health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave.

Compensation

Base salary range: $100,000 - $140,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills. Additional compensation: all full-time roles are eligible for an equity package in the form of stock options.

Work Arrangement

We are a fully remote company, and this job may require up to 15% of travel to be successful.

Team

Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law. Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth. We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless.