Cork Hybrid Employment

Everseen is hiring a Technical Solutions Engineer

Responsibilities

  • Deliver remote and on-site technical support to platform users for issue resolution and system guidance.
  • Carry out regular system maintenance, point-of-sale integrations, and problem-solving to improve overall platform efficiency.
  • Take responsibility for platform stability and performance by proactively monitoring systems and identifying potential issues.
  • Engage directly with clients to collect feedback, assess requirements, and deliver training sessions.
  • Customize system configurations and produce technical summaries with clear, actionable insights.
  • Act as a communication bridge between internal departments and external parties, including leadership and partner organizations, to coordinate project progress and resolve concerns.
  • Manage the end-to-end deployment process, ensuring smooth platform operation before, during, and after implementation.
  • Gather and evaluate data related to platform usage, performance metrics, and areas for enhancement.
  • Work with clients to assess technical needs and adapt platform settings accordingly.
  • Convert business objectives into precise technical requirements and implementation plans.
  • Recognize, record, and address risks that could affect project outcomes or system performance.
  • Collaborate with development, research, and engineering teams to ensure software behavior aligns with technical specifications.
  • Evaluate platform functionality under diverse scenarios and fine-tune configurations for peak performance.
  • Produce and update detailed technical documentation such as user manuals, training resources, and system blueprints.
  • Record any modifications to project scope, schedules, or resources, ensuring they are approved by relevant stakeholders.
  • Serve as the main point of contact for advanced technical escalations and route unresolved issues to appropriate teams.
  • Lead customer onboarding processes through defined stages and provide consistent updates to senior leadership.
  • Design project timelines, status reports, and strategic roadmaps to align with client goals and platform development.
  • Present product capabilities through demonstrations and presentations that emphasize key features and business value.

Work Arrangement

Hybrid

Other

  • Must be open to travel for client engagements, project starts, or related tasks, with potential travel reaching up to 50% of work time.
  • Demonstrated enthusiasm for Artificial Intelligence, including a desire to pursue further learning and exploration in the field.
Required Skills
DockerPodmanELK Stack
About company
Everseen
Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience. Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily. Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell. Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain. We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver. Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions. We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact. We OWN THE OUTCOME. No silos, no excuses. We ARE CUSTOMER-FIRST. They guide our decisions. We ARE ONE TEAM. Debate, decide, commit. We MOVE WITH PACE. With simplicity and quality. We RAISE THE BAR. On talent, innovation and impact. Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion. Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.
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Job Details
Department Operations – Delivery
Category other
Posted 4 months ago