Responsibilities
- Deliver remote and on-site technical support to platform users for issue resolution and system guidance.
- Carry out regular system maintenance, point-of-sale integrations, and problem-solving to improve overall platform efficiency.
- Take responsibility for platform stability and performance by proactively monitoring systems and identifying potential issues.
- Engage directly with clients to collect feedback, assess requirements, and deliver training sessions.
- Customize system configurations and produce technical summaries with clear, actionable insights.
- Act as a communication bridge between internal departments and external parties, including leadership and partner organizations, to coordinate project progress and resolve concerns.
- Manage the end-to-end deployment process, ensuring smooth platform operation before, during, and after implementation.
- Gather and evaluate data related to platform usage, performance metrics, and areas for enhancement.
- Work with clients to assess technical needs and adapt platform settings accordingly.
- Convert business objectives into precise technical requirements and implementation plans.
- Recognize, record, and address risks that could affect project outcomes or system performance.
- Collaborate with development, research, and engineering teams to ensure software behavior aligns with technical specifications.
- Evaluate platform functionality under diverse scenarios and fine-tune configurations for peak performance.
- Produce and update detailed technical documentation such as user manuals, training resources, and system blueprints.
- Record any modifications to project scope, schedules, or resources, ensuring they are approved by relevant stakeholders.
- Serve as the main point of contact for advanced technical escalations and route unresolved issues to appropriate teams.
- Lead customer onboarding processes through defined stages and provide consistent updates to senior leadership.
- Design project timelines, status reports, and strategic roadmaps to align with client goals and platform development.
- Present product capabilities through demonstrations and presentations that emphasize key features and business value.
Work Arrangement
Hybrid
Other
- Must be open to travel for client engagements, project starts, or related tasks, with potential travel reaching up to 50% of work time.
- Demonstrated enthusiasm for Artificial Intelligence, including a desire to pursue further learning and exploration in the field.