Responsibilities
- Manage emotionally charged discussions about end-of-life care at home
- Provide support during conversations about hospice and comfort care
- Address quality-of-life worries with empathy and care
- Handle urgent behavioral issues, such as aggression or biting incidents
- Offer outstanding customer service through considerate and empathetic interactions
- Manage a high volume of incoming calls in a remote work setting
- Accurately gather and record pet, family, and medical details
- Efficiently schedule appointments using the company’s scheduling tools
- Meet or exceed productivity, quality, and performance standards
- Demonstrate dependability, responsibility, and good judgment while following assigned schedules
- Work with veterinarians and leadership to ensure consistent family support
- Maintain punctuality, including attendance, breaks, and shift coverage
- Perform extra tasks as needed to uphold exceptional service standards
Benefits
- Medical Insurance Plans, including a fully employee-funded Health Savings Account option
- Dental and Vision Insurance
- Company-provided Wellness Resources (Mental, Financial, and Physical Health)
- Life Insurance (Basic, Voluntary, and Accidental Death & Dismemberment)
- Short-Term and Long-Term Disability Insurance
- Retirement Plan options: Traditional 401(k) with 3% company match
- Retirement Plan options: Roth 401(k)
- Generous Paid Time Off
- Paid Parental Leave
- Bereavement Leave
- Ongoing Training & Professional Development
- Pet Insurance
- Fully Remote Work-From-Home Environment
Compensation
Not specified
Work Arrangement
Remote (Worldwide)
Team
Not specified
Work Hours
- Call Center hours: 7:00 AM – 11:00 PM (EST)
- Open 7 days a week, 365 days a year
- Schedules include evenings, weekends, and holidays
Training
Mandatory 2-week paid training program at the start of employment
Not specified
