Role Overview
Join a customer-focused engineering team dedicated to solving advanced security challenges in Privileged Access Management (PAM). In this role, you'll work directly with clients to ensure smooth adoption, deployment, and scaling of PAM solutions across diverse cloud and on-premises environments. Your expertise will drive secure configurations, resolve critical technical issues, and contribute to long-term customer success.
Key Responsibilities
- Deliver advanced technical support for PAM-related issues, including privileged account onboarding, credential vaulting, session monitoring, and access workflows.
- Take ownership of complex customer cases from detection through resolution, ensuring clear communication and timely follow-up.
- Diagnose and replicate technical problems in hybrid and SaaS environments, performing root cause analysis and validating fixes.
- Advise customers on secure architecture design, policy modeling, and access control strategies using identity-centric PAM principles.
- Support integration with directories, cloud platforms, databases, DevOps pipelines, and security operations tools like SIEM and SOAR systems.
- Guide teams through installation, configuration, and automation using APIs, scripting, and custom connectors.
- Collaborate with Sales and Customer Success to align technical capabilities with business goals during pre- and post-sales engagements.
- Work closely with Engineering and Product teams to report bugs, validate patches, and share customer-driven insights for product enhancement.
- Develop technical documentation, troubleshooting guides, and best practices to improve support efficiency and knowledge sharing.
- Participate in internal training and mentorship to strengthen team capabilities.
Required Qualifications
- Minimum of 5 years in Identity & Access Management (IAM) or Privileged Access Management (PAM) environments.
- Proven experience with at least one major PAM platform such as Saviynt, CyberArk, BeyondTrust, or Delinea.
- Solid grasp of privileged account lifecycle, credential rotation, and session auditing.
- Familiarity with role-based and attribute-based access controls (RBAC/ABAC) and policy enforcement models.
- Hands-on work with AWS, Azure, or GCP cloud infrastructures.
- Scripting proficiency in Python, PowerShell, Bash, or similar languages, along with REST API integration.
- Working knowledge of Active Directory, Azure AD, Linux/Windows systems, and networking fundamentals.
Preferred Background
- Experience integrating PAM solutions into DevOps or CI/CD workflows.
- Understanding of regulatory standards such as SOX, SOC2, PCI-DSS, HIPAA, or ISO frameworks.
- Prior experience in customer-facing technical roles within enterprise SaaS or cybersecurity organizations.
Work Environment
This is a hybrid position, combining remote flexibility with in-office collaboration. You should be comfortable engaging with both technical teams and executive stakeholders, presenting solutions clearly and confidently.
Team Culture
You'll be part of a technically rigorous, proactive team that values collaboration and initiative. Success is measured by delivering tangible value to customers and achieving measurable security outcomes. The ideal candidate thrives in fast-paced environments, anticipates issues before they arise, and takes ownership of the customer experience from start to finish.
