Responsibilities
- Carry out scheduled maintenance tasks such as system checks, preventive servicing, software upgrades, field corrections, and equipment recalls within an assigned area
- Diagnose, troubleshoot, and repair technical issues on all supported products following established protocols and response timelines
- Manage the delivery, setup, and installation of systems and hardware components
- Apply knowledge of operating room procedures and HIPAA compliance in daily operations
- Complete administrative tasks including inventory tracking, service reporting, return authorizations, and expense documentation on time
- Maintain company-issued assets such as tools, calibration kits, vehicles, laptops, and tablets in proper working condition
- Assist internal teams with various initiatives such as cross-regional support, sales events, training programs, and customer outreach
- Contribute insights and participate in improvement projects to enhance service processes and operational efficiency
- Attend required training programs, including product-specific instruction, company-led courses, and professional development sessions
- Manage temporary assignments by addressing customer needs, building relationships, and supporting training and events as needed
Compensation
Market-competitive compensation packages including base salary, incentives, benefits, and equity; actual pay based on experience, skills, and qualifications with target ranges listed
Work Arrangement
Remote (City/Region)
Team
Supports field operations and collaborates with technical, sales, and training teams to meet organizational goals
Other
- Proof of vaccination for certain diseases, including COVID-19, may be required due to customer or business needs
- Employer provides equal opportunity and prohibits discrimination based on race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, veteran status, disability, genetic information, or other protected statuses
- Some roles are subject to U.S. export controls under 15 CFR §743.13(b) for nationals from embargoed or sanctioned countries
- Application data may be used to determine if a U.S. export license is needed, which can take 3 to 6+ months to process
- Application data may also trigger the need for a Technology Control Plan, adding approximately two weeks to the hiring timeline
- Final job offers for export-controlled roles depend on approval of an export license or execution of a Technology Control Plan before start date
- Candidates are informed of export control requirements if applicable
- Qualified applicants with arrest or conviction records will be considered in accordance with fair chance hiring laws
- Position requires approximately 80% travel in compliance with company travel and expense policies
- Flexibility to work non-standard shifts, including second shift, as needed by territory and management
- Must live within 30 miles of an airport and in a designated city within the assigned region
- Must have a clean driving record and be able to lift 75 pounds, as well as move wheeled equipment weighing up to 1200 pounds
Not specified
