Responsibilities
- Respond to incoming technical support calls from employees and attempt to resolve issues via phone or Teams.
- Handle and resolve user support requests received through email channels.
- Diagnose and fix problems related to system setups and conduct updates and maintenance using Azure.
- Develop user-friendly FAQ documents and instructional guides for internal staff.
- Work with various IT units and teams on joint projects and operational needs.
- Forward unresolved technical issues to higher-tier support and coordinate follow-ups for timely resolution.
- Suggest suitable software and hardware solutions based on user needs and system requirements.
- Contribute ideas for improving workflows and represent end-user perspectives in discussions.
- Support testing efforts for new software, hardware, and applications before deployment.
- Complete additional tasks and assignments as directed by management.
Work Arrangement
Remote (Worldwide)
Other
- All personal information provided will be handled with strict confidentiality in compliance with EEO regulations.
- This organization is committed to equal employment opportunity and does not discriminate based on race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, disability, or any other protected status under applicable laws.
