Remote (Global)

BetterHelp is hiring a Medicare/Medicaid Enrollment Specialist

Responsibilities

  • Manage the full enrollment process for Medicare and Medicaid across applicable states, from initial application through approval and effective date confirmation.
  • Prepare, complete, and submit all required enrollment applications, attestations, and supporting documentation through CMS, Medicare Administrative Contractors (MACs), and state Medicaid agencies.
  • Coordinate with internal stakeholders to gather and validate ownership, organizational, and compliance-related information required for enrollment.
  • Ensure all submissions comply with federal and state regulatory requirements and organizational compliance standards.
  • Track application status and proactively follow up with CMS, MACs, and state Medicaid agencies to drive timely approvals.
  • Respond promptly to requests for additional information or corrections and manage resubmissions as needed.
  • Serve as the primary point of contact for all enrollment-related communications, escalating issues and risks when appropriate.
  • Maintain accurate and organized records of applications, correspondence, approvals, and effective dates to support audit readiness.
  • Complete all work in alignment with organizational timelines, documentation standards, and compliance expectations.

Requirements

  • Mid-level data entry and compliance experience.
  • 1–2 years of hands-on experience with Medicare and Medicaid enrollment submissions.
  • Demonstrated experience completing and submitting enrollment applications through CMS, Medicare Administrative Contractors (MACs), and state Medicaid agencies.
  • Strong attention to detail and accuracy in data entry and documentation.
  • Ability to manage multiple submissions simultaneously and meet regulatory deadlines.
  • Familiarity with healthcare compliance standards and enrollment documentation requirements.

Benefits

  • The chance to build something that changes lives – and that people love
  • Free BetterHelp accounts for all team members
  • An awesome community of co-workers

Team

Team size: diverse team. Structure: Includes licensed clinicians, engineers, product pros, creatives, marketers, and business leaders.

Additional Information

  • Remote contract position
  • Operates in Pacific Time
  • Candidates in any time zone welcome to apply
  • Equal Opportunity Employer: does not discriminate based on age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status
  • Visa sponsorship not required: candidate must be able to work in the US without visa sponsorship for the next 5 years
About company
BetterHelp
BetterHelp is the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Founded in 2013, its network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health.
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Job Details
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Posted 5 months ago