Role Overview
As a NOC Engineer I, you will play a key role in maintaining the stability and performance of network and system environments. Working from the Miramar, FL office, you'll provide frontline technical support, monitor infrastructure health, and respond to incidents affecting client operations. Your responsibilities include diagnosing connectivity issues, managing network devices, and ensuring services remain within defined SLAs.
Key Responsibilities
- Monitor, troubleshoot, and resolve network issues related to WAN, LAN, firewalls, routers, and security systems using remote tools and on-site support when needed.
- Respond to system alerts, investigate outages, and manage incident escalations with precision and urgency.
- Support disaster recovery efforts and participate in crisis response procedures during planned or unplanned service disruptions.
- Configure and maintain network hardware including switches, routers, firewalls, load balancers, and wireless access points.
- Implement and support remote access solutions such as VPN, Citrix, and Terminal Services.
- Track and document all support activities in the Professional Service Automation (PSA) system, ensuring accurate ticketing, time logging, and follow-ups.
- Collaborate with internal teams, vendors, and client representatives to resolve technical challenges efficiently.
- Participate in technical discovery sessions to understand client requirements and align solutions accordingly.
- Ensure network security by maintaining firewall rules, monitoring threats, and applying security policies in coordination with the security team.
- Develop and maintain comprehensive documentation for network configurations, changes, and procedures.
- Support virtualization platforms, Windows Server environments, and endpoint devices across Windows and macOS platforms.
- Communicate operational findings to management and client stakeholders, especially when procedural or system deficiencies are identified.
Qualifications
Applicants should have a strong foundation in network operations and client-focused support. The ideal candidate is detail-oriented, technically proficient, and capable of managing multiple tasks in a fast-paced environment.
- Minimum of 2 years of experience with LAN/WAN, internet connectivity, and security appliances.
- At least 2 years supporting routers, switches, and wireless networks.
- 2+ years of experience with DNS, SMTP, and SNMP protocols.
- 4+ years in hands-on technical or NOC support roles involving phone and remote assistance.
- 3+ years using ticketing systems to document and track technical issues and resolutions.
- Proficiency with MS Office Suite and experience with PSA tools such as ConnectWise.
- Ability to travel to Miramar, FL headquarters or client sites as required.
- Candidates must live within commuting distance of Miramar, FL.
Preferred Skills
- Familiarity with voice technologies including VoIP, PBX, and PSTN.
- Bachelor’s degree in IT, business, or related field, or equivalent technical certifications and experience.
- Certifications such as CCNA, Fortinet NSE 3 or 4, or ITIL Foundations are highly valued.
- Additional professional development units or technical credentials are considered an asset.
Work Environment
This is an onsite position based in Miramar, FL, with limited flexibility for remote work. The environment is collaborative, inclusive, and focused on team and customer success. The organization is committed to diversity and provides equal opportunities for all employees.
Compensation and Benefits
- Competitive performance-based salary
- Medical, dental, vision, life, and disability insurance effective the first of the month
- Health savings and flexible spending accounts
- 401(k) plan with company match
- Seven annual holidays and flexible time off
