The Product Lead - Insurance Experience at Alan owns the global insurance journey, ensuring members feel supported and confident during claims. You'll bring Alan's promise of 'taking care of you' to life by designing an anxiety-free, trustworthy experience across markets including France, Belgium, Spain, and Canada.
What You'll Do
- Own the global insurance experience where Alan's promise of 'taking care of you' becomes reality
- Turn member anxiety during claims into relief and trust through exceptional product design and execution
- Define what the next level of insurance experience excellence looks like
- Build scalable product foundations that work across multiple countries including France, Belgium, Spain, and Canada
- Ensure Alan remains the reference standard for what insurance should feel like
- Work closely with designers, engineers, and operations teams to define and implement the right product
- Partner and align with GMs, Sales, customer care, and insurance teams across the business
- Go deep on user needs and translate insights into a high-impact product roadmap
- Define product strategy and execute on it with cross-functional teams
What We're Looking For
- 6+ years of product-related experience (Product Manager, Founder, Business strategy)
- Proven track record handling products across multiple countries or markets
- Excitement to deeply understand complex insurance rules and translate them into simple member experiences
- Strong technical fluency to partner effectively with Engineering and Data teams
- Ability to understand what's feasible and what's hard in technical implementation
- Experience managing complex migrations
- Ability to influence without authority and rally distributed teams around a shared vision
- Drive alignment across multiple stakeholders and geographies
- Enthusiasm for teamwork, open and curious mindset, and bias toward action in ambiguous environments
- Fluency in French and English
Benefits & Compensation
- Generous equity packages complementing base salary (for permanent contracts only)
- Flexible Office: option for amazing HQ office space, sponsored co-working hubs, or full-remote with home office equipment sponsorship
- Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
- Flexible vacation policy and flexible working hours
- Extremely comprehensive health insurance: 100% coverage for employees and their children, 90-100% for partners depending on country
- Country-specific commuter benefits
- Highly flexible Training policy with free books and budget to attend and speak at conferences
- Every employee is paired with a dedicated coach from day one to support personal growth and engagement
- Extended parental leave for all new parents (for permanent contracts only)
Work Mode
- Hybrid role with options for HQ office, sponsored co-working hubs, or full-remote across France, Spain, Belgium, and Canada
Alan is an equal opportunity employer committed to fostering an inclusive, diverse environment. We welcome all candidates regardless of background and believe in fair and equitable access to opportunities.
