About the Role
Support travelers by creating tailored itineraries, managing reservations, and providing guidance throughout the booking process while maintaining high customer satisfaction.
Responsibilities
- Coordinate flight, hotel, and activity bookings for international and domestic trips
- Respond promptly to client inquiries via email and phone
- Customize travel plans based on client preferences and budgets
- Verify availability and pricing across multiple booking platforms
- Maintain accurate records of reservations and client communications
- Assist with visa and documentation requirements for international travel
- Monitor travel advisories and update clients accordingly
- Troubleshoot booking issues and manage changes or cancellations
- Collaborate with partner vendors to secure preferred rates
- Ensure all bookings comply with company policies and safety standards
- Prepare detailed itineraries and travel documents
- Follow up with clients post-booking to confirm satisfaction
- Stay updated on global travel trends and destination updates
- Escalate complex requests to senior team members when needed
- Maintain confidentiality of client information
- Adapt quickly to last-minute travel changes or disruptions
- Use booking software to manage and track reservations
- Provide recommendations for accommodations and local experiences
- Support group travel arrangements when required
- Deliver service with empathy and cultural awareness
Nice to Have
- Certification in travel and tourism
- Previous experience with boutique travel agencies
- Familiarity with sustainable and eco-friendly travel options
- Background in luxury travel planning
- Knowledge of European rail systems
- Experience using Salesforce or similar CRM platforms
- History of managing high-volume booking periods
- Proven record of exceeding customer satisfaction targets
- Training in conflict resolution or service recovery
Compensation
Competitive hourly rate with performance incentives
Work Arrangement
Fully remote with flexible scheduling
Team
Small, collaborative team focused on personalized travel experiences
Why This Role Matters
- You’ll play a key part in shaping memorable travel experiences for clients exploring new cultures and destinations.
- Your work directly impacts customer trust and long-term loyalty to the service.
What to Expect
- Daily interaction with travelers planning once-in-a-lifetime trips.
- Fast-paced environment with evolving travel regulations and client needs.
Not available
