As Revenue Operations Manager, you will play a central role in shaping and scaling the revenue engine. You'll work closely with Sales and Customer Success leadership to streamline processes, improve data quality, and drive operational excellence across the entire customer journey—from initial opportunity through renewal and expansion.
Key Responsibilities
- Refine and manage sales and post-sales workflows, including account routing, opportunity tracking, forecasting accuracy, and onboarding handoffs
- Ensure reliability of revenue data by maintaining accurate records in Salesforce for accounts, contacts, deal stages, ACV, product usage, and health metrics
- Develop and maintain reporting dashboards that track sales performance, pipeline health, and customer success KPIs such as ARR, churn, NRR/GRR, and expansion rates
- Analyze trends across the revenue funnel to uncover growth opportunities, risks, and process inefficiencies
- Collaborate with GTM teams to align goals, handoffs, and ownership models across Marketing, Sales, and Customer Success
- Support territory design and account ownership structures, ensuring clean implementation across systems
- Provide timely operational support—resolving data issues, answering process questions, and managing requests with defined service levels
- Partner with Finance on forecasting cycles, ensuring consistent definitions and alignment on performance metrics
- Evaluate and optimize the tech stack used by revenue teams, including CRM, sales engagement, intent, and data enrichment tools
- Build training materials and documentation to improve adoption and consistency in tool usage and process adherence
What We’re Looking For
- 3–5+ years in Revenue or Sales Operations within a B2B SaaS organization
- Proven experience with Salesforce configuration, reporting, and dashboarding
- Strong analytical ability to model complex datasets and deliver clear, strategic recommendations
- Familiarity with core SaaS metrics including MRR, pipeline coverage, win rates, cohort performance, and retention
- Hands-on experience with GTM tools such as Outreach, LinkedIn Sales Navigator, ZoomInfo, or Cognism
- Excellent communication skills and the ability to collaborate across teams and levels
- High attention to detail and the capacity to manage multiple priorities in a fast-moving environment
Preferred Background
- Experience administering a Customer Success platform or holding a Salesforce admin certification
- Background in compensation planning or commission operations
- Exposure to AI-powered sales or operations tools
