Defend critical systems from evolving cyber threats as a Security Operations Engineer I focused on Bot Defense. In this role, you’ll play a key part in safeguarding customers by analyzing security alerts, identifying malicious activity, and taking action to block attacks across Layer 4–7 environments. Your work ensures rapid response to incidents and strengthens the resilience of web-facing services.
What You’ll Do
- Monitor and investigate security alerts to detect and mitigate threats targeting customer environments
- Communicate directly with customers during active attacks, providing clear, actionable guidance via phone, email, or ticketing systems
- Advise clients on security best practices, policy configuration, and defensive measures aligned with RFC standards
- Document incident responses, operational steps, and findings in knowledge repositories and case management tools
- Collaborate with product and development teams to influence security feature development and improve detection logic
- Review and update operational procedures to ensure accuracy and effectiveness over time
- Act as a trusted technical resource both within the organization and to external stakeholders
What We’re Looking For
- 0–2 years of experience in cybersecurity, networking, or related academic projects
- Working knowledge of HTTP and web application protocols
- Familiarity with common attack vectors including SQL injection, cross-site scripting, CSRF, brute force, cookie manipulation, and parameter tampering
- Ability to analyze and troubleshoot security events with precision and logic
- Strong written and verbal communication skills in English
- Customer-focused mindset with a commitment to service excellence
- Interest in network or application security, or prior experience in a NOC or SOC environment
Preferred Background
- Degree in Information Systems Security or a related field
- Experience with incident response workflows
- Basic Linux command-line proficiency
- Scripting or programming experience in any language
- Understanding of enterprise networking concepts
- Familiarity with F5 technologies such as BIG-IP, TMOS, iRules, iApps, or iControl
- Additional language skills beyond English
Work Environment
This position supports remote work within Mexico or an onsite presence in Guadalajara. Schedules may include shifts outside standard business hours—early mornings, late evenings, weekends, and holidays—to ensure continuous protection coverage.
Why This Matters
You’ll gain hands-on experience defending against live attacks, work alongside seasoned security professionals, and contribute to shaping next-generation protections. The role offers direct exposure to emerging threats, opportunities to mentor peers, and a chance to advance your expertise in a human-first, inclusive environment that values growth, authenticity, and teamwork.
