Responsibilities
- Create, develop, and oversee intricate BI datasets, semantic layers, and Tableau dashboards to evaluate executive performance across various metrics.
- Establish and refine enterprise metrics, taxonomy, and governance to ensure consistent and reliable analytics across the organization.
- Collaborate with Data Engineering to define data contracts, ingestion requirements, and transformation logic for scalable analytics.
- Work with Analytics to convert exploratory analysis into standardized, reusable BI products.
- Develop and maintain advanced SQL transformations for production BI workflows.
- Advocate for data quality by identifying issues, assessing business impact, and driving improvements across systems.
- Build BI assets, including datasets, semantic layers, and documented metrics, to support various use cases such as automation and AI-powered analytics.
- Create BI documentation, metadata standards, and data quality signals to make metrics understandable and ready for AI-driven and self-service consumption.
- Promote BI adoption by partnering with leaders to prioritize high-impact work, enable stakeholders, and reduce ad hoc reporting.
- Act as a trusted partner, aligning teams around shared definitions, priorities, and outcomes.
Requirements
- Eight or more years of experience in Business Intelligence, Analytics Engineering, or related roles, with ownership of enterprise-scale BI products.
- Proficient in SQL and data modeling, including complex transformations and performance optimization.
- Extensive experience designing Tableau dashboards with governed and reusable semantic layers.
- Proven track record of defining, documenting, and owning business-critical metrics used by senior leaders.
- Ability to work in dynamic environments and translate evolving questions into scalable analytics solutions.
- Collaborative partner who connects technical solutions to business priorities and outcomes.
- Outcome-oriented mindset with a focus on adoption, trust, and long-term scalability.
Nice to Have
- Experience supporting customer experience, contact center, workforce, or operational organizations.
- Familiarity with complex operational systems such as CRM, workforce management tools, and billing platforms.
- Experience building BI foundations, including semantic layers, feature-consistent datasets, and metric definitions, to support AI, automation, experimentation, or agent-assisted decisioning initiatives.
Work Arrangement
Remote
Team
This role is categorized as a Remote position. Employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
Equal Opportunity Employer
An equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Criminal History
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County Applicants
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
