Role OverviewWe are seeking a Senior System Administrator to lead the enhancement and reliability of enterprise IT infrastructure supporting critical federal healthcare services. The individual will play a central technical role in managing ServiceNow IT Operations Management (ITOM) solutions, ensuring system stability, data integrity, and alignment with federal compliance standards.
Key Responsibilities
- Oversee and refine ServiceNow components including CMDB, Discovery, Event Management, and Service Mapping to ensure accurate system representation.
- Integrate and manage data flows between on-premises and cloud platforms such as AWS, Azure, vCenter, SCCM, and SolarWinds.
- Configure and maintain MID Servers, API connections, and automated data pipelines for seamless operations.
- Enforce CMDB data quality through reconciliation logic, lifecycle controls, and governance policies.
- Support ITIL-based processes including Incident, Change, Configuration, Asset, and Problem Management.
- Collaborate with engineering teams to automate system workflows and increase operational visibility.
- Ensure all system practices meet federal data governance and security requirements.
Required Qualifications
- Minimum of five years in system administration, with at least two focused on ServiceNow ITOM environments.
- ServiceNow Certified System Administrator (CSA) credential required.
- Proven technical expertise in CMDB management, API integrations (REST/SOAP), and JavaScript scripting.
- Working knowledge of ITIL v4 frameworks and their operational application.
Preferred Qualifications
- ServiceNow Certified Implementation Specialist (CIS) in ITOM or CMDB.
- ITIL Foundation certification.
- Experience supporting federal government IT systems.
- Background in automation tools such as Ansible, PowerShell, or Jenkins.
Technical Environment
ServiceNow ITOM, CMDB, Discovery, Event Management, Service Mapping, AWS, Azure, SCCM, vCenter, SolarWinds, MID Servers, REST APIs, SOAP APIs, JavaScript, Ansible, PowerShell, Jenkins
Work Schedule
This position operates remotely within the United States, following a standard Monday through Friday schedule from 8:00 AM to 4:30 PM Central Time.
Benefits and Support
- Comprehensive healthcare coverage exceeding industry standards
- Healthcare and flexible spending accounts
- Life, short-term, and long-term disability insurance
- 401K with company match
- Paid time off, holidays, and military leave
- Training and certification funding
- Professional development reimbursement
- Employee Assistance Program
- Eligibility for performance-based bonuses
Company Culture
Our organization is built on a mission to improve public health through technology. We value trust, transparency, and continuous growth. Team members are supported through leadership that listens, opportunities for internal advancement, and a commitment to learning. We prioritize people—both those we serve and those we employ—and proudly support veterans in our workforce.
