Role Overview
As a Senior Telecom Systems Engineer, you will lead the design, implementation, and ongoing support of enterprise-grade telephony infrastructure within a fully cloud-integrated environment. Your work will directly enable high-performance communication systems used across sales and customer service teams, ensuring reliability, scalability, and intelligent data flow.
Key Responsibilities
- Design and deploy software-centric telephony architectures that align with business needs
- Manage and maintain enterprise communication platforms for continuous operation
- Improve system efficiency and user experience across cloud-based calling environments
- Integrate APIs to enable real-time analytics and data synchronization
- Support critical workflows by ensuring telephony systems remain resilient and responsive
- Collaborate on solutions that enhance call handling, routing, and reporting capabilities
- Deliver robust telecom services that seamlessly support customer-facing operations
Required Qualifications
- Demonstrated experience in designing, managing, and optimizing large-scale telecom systems
- Direct hands-on work with platforms such as RingCentral, Twilio, SMS Magic, NICE call recording, and Microsoft Teams telephony
- Proven track record supporting cloud-native communication environments
- Strong analytical mindset with attention to detail and systematic troubleshooting abilities
- Ability to adapt quickly in a fast-moving, results-oriented setting
Technology Environment
- RingCentral
- Twilio
- SMS Magic
- NICE call recording
- Microsoft Teams telephony
Company Culture
The organization fosters an award-winning workplace focused on developing skilled professionals into strategic business leaders. Customer success drives decision-making, supported by a data-first approach and a commitment to innovation in financial services. Employees contribute to a personalized, end-to-end customer experience built on trust, responsiveness, and deep insight.
