Responsibilities
- Define and execute on the GTM strategy for the Emerging segment, including partner journeys, service tiers by partner type, and capacity models.
- Translate strategic goals into multi-quarter roadmaps, success metrics, and operating plans to drive account acquisition, retention, and growth.
- Influence product roadmaps by grounding prioritization in customer needs, operational realities, and revenue impact, to shape partner experiences that scale (e.g. onboarding flows, in-product guidance, and self-serve capabilities)
- Identify opportunities to optimize cost-to-serve while improving partner experience through automation and tooling.
- Use data to identify growth opportunities, diagnose issues, and guide strategic tradeoffs.
- Communicate insights and recommendations clearly to senior leaders, driving alignment and action.
Requirements
- 10+ years of experience in strategy, operations, GTM, consulting, or related roles, with demonstrated impact at scale.
- Experience owning strategy and operating outcomes for a complex business or customer segment, especially in marketplace companies
- Proven ability to lead through ambiguity and drive alignment across senior stakeholders.
- Strong analytical foundation; able to synthesize data into clear insights and decisions.
- Exceptional communicator, comfortable influencing at the executive level.
- Builder mindset: energized by creating durable systems, not just shipping one-off projects.
- Experience with analytical toolsets (e.g Tableau, SQL)
Nice to Have
- Experience with sales tooling (e.g. Salesforce, Gong)
- MBA or advanced degree
Team
Structure: The Zillow Preferred team is at the center of building Zillow’s next chapter of partner-led growth, designing how high-performing real estate teams deliver a more connected experience for our shared customers. Within this organization, the Emerging segment oversees the majority of our partner network and acts as the primary engine for scaling new and growing teams into tomorrow’s top performers. The team is made up of program managers and frontline advisors who roll up their sleeves with partners every day, translating strategy into clear playbooks, experiments, and coaching that move real business metrics. We work hand-in-hand with Product, Operations, and Marketing to test, launch, and scale initiatives that improve partner performance and customer outcomes.
Additional Information
- Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
- Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
