As a Senior Customer Engineer, you will deliver high-level technical support for a cloud-based automation platform powered by artificial intelligence. Your primary responsibility is to diagnose and resolve complex technical issues, performing root cause analysis and implementing effective solutions for enterprise customers.
Key Responsibilities
- Investigate and resolve customer-reported technical issues with precision and speed
- Collaborate across engineering, support, and product teams in different time zones
- Act as a technical liaison between customers and internal development teams
- Support integration with major SaaS platforms including Salesforce, ServiceNow, JIRA, Zendesk, and Intune
- Ensure secure implementation of authentication protocols such as OAuth, SAML, and SSO
- Apply expertise in Generative AI and prompt engineering to enhance customer deployments
- Work extensively with RESTful APIs, Kafka, ElasticSearch, and gRPC services
Qualifications and Skills
- Bachelor’s degree in Computer Science, IT, or a related field, or equivalent professional experience
- 6–10 years of hands-on technical support or engineering experience
- Strong coding skills in Java and Python, with experience in scripting and data science workflows
- Proven experience with cloud platforms: AWS, Azure, and Google Cloud
- Deep familiarity with SaaS architectures and microservices
- Expertise in debugging distributed systems and tracing issues across service boundaries
- Effective communication skills for engaging both technical teams and non-technical stakeholders
- Flexibility to support a global customer base, including evening and shift-based hours
