Responsibilities
- Define and execute a phased automation strategy across operational domains, beginning with Marketplace Operations and expanding to Provider Operations, Clinical Operations, and Support.
- Establish clear decision frameworks for determining what capabilities should be built into the core product vs. delivered through agentic automation or hybrid approaches.
- Create multi-quarter roadmaps that balance quick wins with foundational infrastructure investments.
- Directly design and prototype agentic workflows, including prompt architecture, task decomposition, escalation logic, and decision boundaries.
- Configure and iterate on agent systems in production environments using real operational data and feedback.
- Rapidly test and refine agent performance through experimentation, evaluation frameworks, and human feedback loops.
- Personally own the functional behavior, performance, and reliability of agent outputs in production.
- Translate ambiguous operational workflows into structured, executable logic suitable for AI-driven automation.
Requirements
- 5+ years of product management experience, with at least 3 years in senior or lead PM roles.
- Proven track record of building automation, workflow, or operational intelligence products in enterprise environments.
- Experience building with AI/ML systems, intelligent automation platforms, or agent-based tools.
- Background in B2B SaaS, healthcare technology, marketplace platforms, or enterprise operations software.
- Experience leading 0-to-1 initiatives in fast-moving, ambiguous environments.
- You have personally designed, shipped, and iterated on AI-driven workflows or agent systems that performed real operational work at the enterprise level.
- Outstanding communicator who brings clarity to ambiguity and can articulate complex agent systems, tradeoffs, and strategy with precision across technical and non-technical stakeholders.
Nice to Have
- Strategic thinker who can balance long-term vision with practical near-term execution.
- Experience designing and directly building agentic systems, LLM-driven workflows, or AI-powered automation.
- Hands-on experience with prompt engineering, evaluation frameworks, or orchestration tools (e.g., LangChain, LlamaIndex, orchestration layers, RPA tools, etc.).
- Ability to translate complex workflows into structured logic and automation-ready architectures.
- Comfortable working in technical environments where you may prototype or configure solutions directly.
- Strong operational acumen with a clear understanding of how frontline teams work and where automation adds value.
- Skilled influencer who can align cross-functional stakeholders across Engineering, Operations, Finance, and Executive teams.
- Data-driven decision maker with strong analytical rigor.
- Comfortable operating in lean environments with high ownership and autonomy.
Benefits
- Medical, Dental and Vision
- Ancillary: Life, Short and Long Term Disability
- 401K match
- Flexible PTO
- Parental Leave
- Stock options
- Additional programs and perks
Work Arrangement
Hybrid — Remote USA, Bay Area, CA, Austin, TX, Denver, CO, Seattle, WA, Boston, MA, Atlanta, GA, Chicago, IL, New York City
Additional Information
- Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.
- The role will remain open until May 1, 2026.
