Rockefeller Philanthropy Advisors is hiring a Senior Solutions Engineer to serve as a trusted technical advisor to our customers. You will help them configure, deploy, and optimize data science products within their complex enterprise environments, blending hands-on technical skills with strong communication to solve real-world challenges and influence product development.
What You'll Do
- Partner with customer technical teams to assess infrastructure and provide expert guidance on product architecture and deployment.
- Lead technical success planning for key accounts, ensuring product adoption aligns with customer goals and infrastructure capabilities.
- Translate customer needs into actionable insights for Sales, Product, and Support teams, fostering cross-functional collaboration.
- Identify and escalate technical risks or challenges early to support proactive problem-solving and customer satisfaction.
- Continuously improve team processes to enhance productivity, focus, and work-life balance.
- Influence product direction by providing customer-driven feedback to product management and engineering teams.
- Facilitate technical discussions on complex enterprise IT environments, including Linux system administration and container orchestration.
What We're Looking For
- Extensive experience working in enterprise IT environments, particularly with Linux and system administration.
- Proficiency with container technologies such as Docker and Kubernetes, including production advantages and trade-offs.
- Strong communication skills to clearly explain technical concepts to diverse audiences.
- Ability to build and maintain strong relationships with Sales, Customer Success, and Product teams.
- Proactive, curious, and self-directed work ethic with a customer-first mindset.
- Empathy, humility, and a willingness to acknowledge knowledge gaps while driving solutions.
- Experience in technical consulting, customer support, or solutions engineering roles supporting complex software products.
Technical Stack
- Linux
- Docker
- Kubernetes
Benefits & Compensation
- Compensation range: $146,000 to $192,720 USD.
- Fully remote work with flexible schedules.
- Comprehensive benefits including 100% coverage for medical, dental, and vision insurance for employees and families.
- Fertility and gender-affirming healthcare included.
- Supplemental mental health and wellness support.
- Gender-neutral paid parental leave for all new parents.
- 401(k) plan with company match starting day one.
- Annual profit-sharing bonus based on company performance.
- $400 monthly coworking space reimbursement.
- Lifestyle Savings Account with stipends for professional development and wellness.
- Generous PTO policy encouraging a minimum of four weeks plus 13 paid holidays.
Work Mode
This is a fully remote position for professionals located within the United States.
Rockefeller Philanthropy Advisors is committed to diversity, inclusion, and equitable hiring practices.
