Responsibilities
- Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices, including login, application, performance, and basic connectivity.
- Respond to incidents and service requests in a timely manner.
- Maintain excellent communication with users on incident status, with a focus on user satisfaction.
- Create and maintain documentation for problems and the knowledge base.
- Troubleshoot and escalate office-related issues (A/V, printers, network).
- Support user onboarding by deploying hardware and providing training.
- Manage user access to systems during employee lifecycle events (pre-hire, onboarding, separation).
- Prioritize tasks and track progress with minimal supervision and guidance
Requirements
- 3+ years of experience in IT support.
- Proven experience troubleshooting Windows and macOS.
- Proven ability to support a remote workforce.
- Excellent communication and interpersonal skills.
- Ability to manage and prioritize multiple incidents and requests.
- Experience with basic user administration of Okta, Zoom, Slack, and Google Workspace.
- Basic knowledge of network troubleshooting techniques
Benefits
- Variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
Work Arrangement
Hybrid
Additional Information
- All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
