Jacobian is looking for a Support Engineer, Radiology IT to provide technical support for our Clinical Solutions and FFI products. In this role, you will be a critical point of contact for our clients, ensuring the reliability and performance of systems that impact radiologists and healthcare systems worldwide.
What You'll Do
- Provide technical support for Clinical Solutions and FFI products via phone, email, and self-service tickets.
- Communicate effectively with clients to diagnose issues, manage expectations, and deliver timely resolutions.
- Troubleshoot, resolve, and appropriately escalate technical issues; coordinate with L3, Development, and Professional Services as needed.
- Document all support activities and maintain accurate ticket status and follow-up through resolution.
- Monitor system events and perform operational tasks such as SSL certificate deployment, UAT, and production upgrades.
- Create and maintain knowledge base articles and contribute to product releases, testing, and process improvements.
- Ensure customer satisfaction and compliance with security, data protection, and healthcare regulatory requirements.
What We're Looking For
- A Bachelor’s degree in IT, Computer Science, or a related field (or equivalent certifications and experience).
- Experience supporting enterprise applications or implementing software solutions for US or international customers.
- Strong knowledge of PC and server hardware, operating systems, networking, and general IT troubleshooting.
- Experience with ticketing systems, remote support tools, and complex enterprise software installations.
- Working knowledge of databases, web servers, scripting, and common enterprise technologies (e.g., SQL, IIS/Apache).
- Familiarity with Healthcare IT environments, including HL7, HIS, RIS/PACS, EMR/EHR, or Medical Transcription systems.
- Strong incident management, multitasking, problem-solving, and written and verbal communication skills.
Technical Stack
- SQL
- IIS/Apache
- HL7
- HIS
- RIS/PACS
- EMR/EHR
Team & Environment
You'll be part of a highly international, cross-functional team driving innovation in healthcare.
Benefits & Compensation
- Join a fast-growing healthcare technology company at the forefront of AI innovation in radiology.
- Own meaningful work that impacts radiologists, healthcare systems, and patient outcomes worldwide.
- Opportunity to grow within a highly international, cross-functional team driving innovation in healthcare.
- Enjoy flexibility, with adaptable hours and remote work.
- Competitive compensation and benefits package, aligned with experience and market standards.
Work Mode
This role follows a hybrid work model.
Jacobian is an equal opportunity employer.
