As a Research Analyst, you will play a key role in gathering and interpreting player feedback to guide strategic decisions. Working entirely remotely, you’ll help lead Voice of Customer (VoC) efforts by designing and managing quantitative surveys such as NPS, CSAT, CES, and transactional or relationship-based studies.
What You’ll Do
- Develop and deploy surveys that are focused, clear, and aligned with research goals
- Analyze both numerical and open-ended feedback to uncover patterns, pain points, and drivers of player satisfaction
- Apply thematic coding to qualitative data and integrate findings with quantitative results to form a complete picture of the customer experience
- Produce reports, dashboards, and summaries that highlight actionable insights
- Present findings to stakeholders using clear, data-backed narratives in written and visual formats
- Collaborate with teams across CX, Product, Marketing, and Player Support, ensuring insights inform decision-making
- Respond to internal inquiries with timely, evidence-based answers
What We’re Looking For
You bring 1–4 years of experience in customer insights, VoC, or analytics. You’re skilled in both survey design and data analysis, with a solid grasp of customer experience frameworks. Familiarity with gaming and player behavior is essential, as is proven success working in distributed, remote environments.
- Strong analytical abilities with both quantitative and qualitative data
- Experience synthesizing complex feedback into clear, strategic recommendations
- Excellent written and verbal communication skills in English (B2 or higher)
- Ability to work across teams and adapt to time-zone differences
Preferred Background
- Experience with VoC or survey platforms
- Familiarity with CX metrics including NPS, CSAT, and CES
- Exposure to BI or analytics tools
- Interest in user experience or player research
- Background in regulated or high-volume gaming environments
Benefits & Work Environment
This is a fully remote role with global flexibility. You’ll enjoy 22 days of annual leave, 10 public/national holidays, health insurance options, access to online learning resources, and on-site English instruction in select regions.
Our culture is open, collaborative, and respectful. We prioritize professional growth, well-being, and building strong, trust-based relationships across teams.
