Responsibilities
- Develop and retain comprehensive expertise in streaming platform technology
- Meet and uphold service level agreements consistently
- Track and surpass performance metrics and key indicators
- Assist in building and updating internal technical documentation
- Replicate and resolve customer issues using real-life system setups
- Offer insights to enhance support processes and user satisfaction
- Guide and train less experienced team members on technical and operational procedures
- Deliver service with an uncompromising focus on customer needs
Team
Global team of support professionals within the Support team
Other
- Shift covers the APAC region
- May require non-standard working hours
